IT support has become an integral part of running a business, regardless of its size. The Internet alone has brought enough risk to warrant IT Support alone, but there are also other factors to consider such as system failures and a business website going down.
Different occurrences can have different ramifications depending on the problem and the business involved. However, all businesses share a common them, they need an IT solution they can depend on.
Why Change IT Support Company?
There is no granular reason as to why a business would choose to switch their IT needs to that of another supplier. It could be that the IT Support solution currently in place isn’t as reliable as first thought, or there could be a better offer on the table for the company concerned.
Be aware of any restrictions that could stop your business switching to another IT support supplier. For example, are you currently in a contract with your current supplier? Is your business legally obliged to give the company notice before changing suppliers? Considering any obstacles beforehand puts you and your business in a better standing when looking to change suppliers.
- Making the Switch
If your business has decided to switch IT support companies, it could feel like there is an abundance of things to do before a switch can take place. In some instances, this is correct, but having a clear to-do list can make the switch to an alternative provider that little easier.
- Back Up Your Website
Switching IT support doesn’t always go to plan, so ensure that the website of the business is backed up accordingly. This includes any current files used in the website, such as HTML files and graphics, together with any relevant configuration options.
- Acquire Documentation of How Your Network Works
Having documentation to hand that details how your network operates as well as how it looks will allow the new IT support company know what it is dealing with.
- Consider Any Previous Problems
When moving to a new IT Support supplier, will you be simply moving any old issues to the new supplier? It’s important that the business is aware of any issues, and that these are dealt with before making a commitment to switch providers.
- Always Ensure the Business has a Business Continuity Plan
Business Continuity is a process that sees the business and its IT support come up with a contingency plan should any of the business systems fail, or it is subjected to a malware attack. It pays to recognise who is responsible for what between the two parties. For example, if the worst case scenario occurs, will the IT support company take care of everything, or are there certain task expected of the business also?
Some businesses may feel shackled to current IT support supplier, but it’s important to switch when the service just doesn’t suit the needs of your business. Similarly, a business shouldn’t move providers for problems that arise due to miscommunication, as it will simply be moving the problem to someone else.